Privacy Policy

Dolly-Duds (“we,” “us,” or “our”) operates the website https://www.dolly-duds.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Information you give us. When you place an order, create an account, or contact us, we may collect your name, billing and shipping address, email address, phone number, and order details.

Payment information. We do not store your full credit or debit card numbers on our servers. Payments are processed by third-party payment providers (such as PayPal, Stripe, or Square), who handle your card data under their own privacy and security policies.

Automatically collected information. Like most websites, we automatically collect technical data such as your IP address, browser type, device type, referring pages, and the pages you view on our site.

Cookies. Our site uses cookies and similar technologies to keep items in your shopping cart, remember your preferences, keep you logged in, and understand how visitors use the site. You can disable cookies in your browser settings, but some features of the store — including checkout — may not work properly.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders
• Send order confirmations, shipping notices, and customer service messages
• Respond to questions, custom order requests, and returns
• Maintain and improve our website and product offerings
• Send occasional promotional emails or newsletters, if you have opted in
• Detect and prevent fraud and comply with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information.

We share information only with service providers who help us operate our business, including payment processors, shipping carriers (such as USPS, UPS, or FedEx), our website host, and email service providers. These parties may only use your information to perform services on our behalf.

We may also disclose information when required by law, subpoena, or other legal process, or to protect our rights, property, or safety.

Email and Marketing

If you subscribe to our mailing list, you may unsubscribe at any time using the link at the bottom of any marketing email or by contacting us directly. Transactional emails about your order will still be sent.

Data Security

We use industry-standard safeguards, including SSL encryption at checkout, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our products are made for children, but our website is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Your Rights and Choices

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the address below. Depending on where you live, you may have additional rights under state or national privacy laws.

Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

Dolly-Duds 1200 Rossmoyne Road Mechanicsburg, PA 17055 Email: [insert email address] Phone: [insert phone number]

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Return & Refund Policy

Every Dolly-Duds item is handmade, and we want you and your doll to love it. If something isn’t right, please read the terms below carefully before requesting a return.

Return Window

Returns must be requested within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

$10 Restocking Fee — All Returns

A $10 restocking fee applies to every returned item. This fee is deducted from your refund and applies to all returns, regardless of the reason for the return or the price of the item. If the value of the returned item is less than $10, no refund will be issued.

Shipping Charges Are Non-Refundable

All shipping charges are non-refundable. This includes:

• Original shipping charges paid at the time of your order
• Any expedited or upgraded shipping charges
• Return shipping costs, which are the responsibility of the customer

Refunds are issued for the item price only, less the $10 restocking fee.

Condition of Returned Items

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• Free of pet hair, smoke odor, stains, and damage
• In their original packaging with any tags or labels attached

We reserve the right to refuse any return that does not meet these conditions or to issue a reduced refund.

Items That Cannot Be Returned

The following are final sale and cannot be returned or exchanged:

• Clearance items
• Custom-made and personalized orders
• Gift cards
• Items purchased at craft shows or in-person events

How to Start a Return

1. Email us at [insert email address] within 30 days of delivery with your order number and the reason for the return.
2. Wait for our written return authorization and return instructions. Returns sent without authorization may be refused.
3. Ship the item back at your own expense. We recommend a trackable shipping method — we are not responsible for returns lost or damaged in transit.

Refund Processing

Once your return is received and inspected, we will email you to confirm approval or denial. Approved refunds are issued to the original method of payment within 5–10 business days, less the $10 restocking fee and any shipping charges. Your bank or card issuer may take additional time to post the credit.

Exchanges

We are happy to arrange an exchange for a different size or item, subject to availability. The $10 restocking fee applies to exchanges as well, and shipping charges for the replacement item are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right at no cost to you — the restocking fee does not apply in these cases.

Order Cancellations

Orders may be cancelled for a full refund only if the request is received before the order has shipped. Once an order has shipped, our standard return terms apply.